A fully staffed “live-answer” Helpdesk available during business hours and after-hours emergency support if required.
Access to Experts
Not only do we have engineers and technicians on staff, but we have access to a broad catalog of Carrier Services and Cloud Hosting vendors
You First
Honest straightforward technicians and sales engineers with the customers best interest in mind
AntiVirus Assurance
Our Managed Service Plans now come with “AntiVirus Assurance” so you can sleep easy knowing that if someone gets a virus, we’ll take care of it.
Cyber Security
We work with top vendors to bring you the best cyber security solutions for your business needs. Our solutions are backed by a 24×7 SOC (Security Operations Center) and one is even backed by a “Ransomware Guarantee”.
Local yet Global
Our staff and technicians are based here in Texas, yet our partnerships, technology, and vendors allow us to service clients needs all over the globe.
We ARE the Nerds you're looking for
About Us
Our Approach:
At Richline Technical Services, we don’t just want to be your “IT Guy”, we want to be your technology partner and trusted advisor. We believe in a symbiotic relationship where your IT Consultant helps you get where you’re trying to go as a company, saving you some time and money along the way, and increases your productivity and quality of life in the end through better technology and better management of your IT infrastructure. We won’t try to sell you solutions you don’t need and we’ll advise of the best options for your business even if that means that solution may not be with us.
Who we are:
Richline Technical Services (RTS) provides consulting and technical solutions that solve real world business problems. RTS was founded in 2001 and has established itself as a premier consulting and IT support firm in South Texas with our headquarters in Corpus Christi.
Our consultants and technical staff are highly qualified and experienced with industry certifications from Microsoft, Cisco, Citrix, ShoreTel, Mitel, Sonicwall, Novel and various others. Richline recruits the best staff to support our client’s IT environment. Our team consists of people who love what they do, have the heart of a teacher and understand that great customer service is the key to prospering as a company.
If you aren’t sure which to choose, below are some examples of what Richline IT Solutions and Pyramid Communications can take care of for your business. Click the respective division to learn more.
Helpdesk-“I need an IT guy my staff can call when they are having trouble.”
Computer Management-“We have someone in house, but he/she is overloaded. We need to offload the basic updates, virus protection, and management to someone else.”
Network Design/Network Consulting-“Help! I need to build a new network from scratch or my existing network is a mess or we’re growing too fast and our computer systems/software can’t keep up”…or some version of that.
“I need all of it!”-“Our IT guy is leaving and we need a new one!”
Backup IT-“Our IT guy needs help from time to time on projects and consulting. He also needs tools to make him more efficient.”
New Phone System-whether its “I’m a new business, need a phone system that is flexible for how we work.” Or “My existing phone system is older than most of my employees and we can’t find parts for it, Help!” Cloud Hosted or onsite (premise based)—either way we have options to fit your business
Existing Phone System-“Help, my phone system is broken” or maybe “My old phone guy retired on me, can you help!” We have many models and brands we can work on and some we can’t from simple multi-lines to PBX.
Cabling- “Cable my new building” to “I need a few drops run”
Video- “All this travelling is getting old, I need a video conferencing solution, STAT!”
Some other things we offer:
Cyber Security Solutions-“We’re concerned about getting hacked or possibly getting Ransomware. Can you help?” Ransomware and cyber attacks are in the news daily it seems these days. We offer enterprise quality solutions geared to the small business. Some of the solutions we offer include:
Cyber Security Assessments and Audits: See how your company’s policies, users, and infrastructure stack up against a potential cyber attack. Identify any gaps and solve them with training, policy changes, and hardware, software, or cloud solutions.
24×7 SOC (Security Operations Center) monitored and backed EDR (Endpoint Detection and Response) solutions: a lot of buzz words that mean a really fancy anti-ransomware/malware solution that has eyes on it 24×7 watching against bad guys.
Security Workforce Awareness Training (SWAT)/Security Awareness Training: test your employees likelyhood to click bad links and then train them in what they did wrong…and more.
and lots more stuff that I don’t want to list on our website because I’d rather the bad guys not know we’re doing it.
Data Backup/Disaster Recovery Solutions-“I’m concerned about hurricanes (fire, viruses, data loss in general, etc…). Can you make sure we’re backed up and that it’s offsite as well”
Email/Cloud Hosting/Office 365 Management– “We’ve got email with Office365/Microsoft 365, can you manage that for us” That and plenty more. We add in enhanced SPAM filtration and some extra security features to keep you more secure than with Microsoft alone.
Wireless Network-“The wireless in my office sucks. Can you help?”
Richline handles most anything you’d think to call an IT/Computer guy for, from “my Outlook is locked up”, to “design me a network to connect my remote office”, to “Holy crap I think Joe got a virus(again)!” and stranger things than you can probably imagine.
IT Helpdesk/Business I.T. Support – Computer Support for your staff
Managed I.T. Services – Proactively Managed Computer and Networks
Network Design
Cloud/Hosted VoIP Phone Systems
Cyber Security Assessments and Audits
Network Security and Compliance
Cyber Security Solutions
Endpoint Detection and Response backed by a Security Operations Center 24-7-365
Pyramid handles most items you’d call the telephone guy for from moving people’s extensions, to “I have static on my phones”, to “cable my new building” and everything in between
Cloud/Hosted VoIP Phone Systems
Classic (or Premise based) Phone systems and Unified Communications Systems – Maintain your old system (Mitel, ShoreTel, Avaya, Nortel and others) or help you in to a new modern system.
PBX
Structured/Low Voltage Cabling (ie Network, Phone, Security Systems and other cabling)
Server Closets – design or just reclaim/organize
Internet – We can shop vendors for you and help you get the best option and best price
Video Conferencing Solutions – Lifesize and others
Telcom Master Agent – Help you shop phone and internet service
A successful IT helpdesk is about having people that are part teacher, part wizard, part diagnostician, but most importantly understand that the customer only calls when they are in need. They must understand customer service is about patience as much as it is about serving people.
So, meet the crew that gets you back in business when you just want to throw that computer out the window.
Josh Richline
Managing Partner-
Josh Richline is one of the Owners of RTS and is certified by Microsoft, Citrix, Mitel, Sonicwall, Lifesize, Ruckus, US Sailing and others. He specializes in VoIP, Cyber Security, large networking projects, sailing, and sometimes Bourbon.
Tommy King
Partner
Tommy has been with RTS since 2005, lives out in Rockport and can often be found coaching his son's little league.
Brennan Gonzalez
Sales Engineer-
When Brennan isn't building you the perfect solution for you business, you might find him at his son's baseball tournament or fishing his favorite fishing hole. He might even bring you some fish just don't expect him to tell you where he caught them.
Some Dude
Doesn't actually work here-
Hopefully Matt or Craig or someone will see this picture and it will remind them to send me their pic and short bio. But this guy represents my feelings trying to get these guys to send me these things.
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